How Brands Can Support Indigenous Communities on Social—the Right Way

There is a growing interest among businesses, large and small, to add their voices to the…

The Comprehensive Guide to Customer Support and Service Salaries

Whether you’re a customer service representative on the front lines or a VP deciding team goals,…

How a One-Stop Shop Can Support Service Companies Online

Opinions expressed by Entrepreneur contributors are their own. When you think of Amazon, the descriptor that…

Customer Support: Definition, Importance, + Strategies

Whether via phone call, live chat, a Tweet, or sending an email, people get the answers…

10 Customer Service Principles Every Great Support Rep Should Follow

Any good — dare I say, great — customer service professional is guided by a set…

Customer Service & Support Training: 45 Free Resources

When we think about customer support and service teams, we think of representatives as the point…

25 Customer Service Email Templates to Support, Renew, & Refund Customers

There’s truly nothing more disappointing than an automated, robotic, lifeless email from a company.