How to Use It to Improve Customer Service

Customer experience is a topic we talk about a lot in the customer support field, but…

The Top 21 Customer Service Certifications & Courses You Need to Take

In customer service, reps must practice their communication skills and be able to anticipate and analyze…

What is Supply Chain Visibility and How To Use It To Improve Customer Experience

Have your customers ever tried to buy something online from your website only to discover that…

The Comprehensive Guide to Customer Support and Service Salaries

Whether you’re a customer service representative on the front lines or a VP deciding team goals,…

15 SaaS Customer Retention Strategies (That Actually Work)

Loyal customers bring your business steady revenue streams that help your business stay in business, and…

14 Customer Loyalty Trends to Follow in 2022

Loyal customers, while they’re a small group, make a big impact on your business. Loyal shoppers…

16 Top Customer Feedback Tools for 2022

Customer feedback is critical to ensure that products and services are solving a problem, meeting a…

The Age of the Connected Customer

Growing a business has never been easy. But these days, it feels impossible.

20 Customer Success Interview Questions to Ask Your Next Candidate

A great customer success manager (CSM) needs to be a jack-of-all-trades. That’s why it’s imperative when…

10 Easy Ways to Deliver Personalized Customer Service (Better Than Your Competitors)

Goodbye one-size-fits-all customer service, and hello personalized customer service. Did you know that 54% of consumers…