What Consumers Think About the Metaverse & What Brands Need to Know [New Data]

The term “metaverse” may have been coined back in 1992, but it could hold new and…

The Top 5 Most Important Customer Service Standards, According to Consumers

Customer service standards are more important now than ever before. With the rise of social media…

The State of Consumer Trends [Data from 1000+ Consumers]

As the world constantly changes, it can be hard to stay up to date with ever…

How Consumers Use Live Chat for Customer Service [New Data]

If you’re anything like me, you’ve had many customer service experiences over live chat — the…