How Customer Experience Has Evolved Over the Last Decade [+ Future Trends]

Once upon a time, customers and businesses had limited interactions. A customer might hear about a…

The Top 5 Customer Onboarding Metrics to Prioritize in 2022

Onboarding is arguably the most important period in your customer’s journey with you. You’ve made promises…

How to Generate One and Share

Traditionally, the best way to market a business was through word of mouth. However, times have…

A Beginner’s Guide to Customer Behavior Analysis

You probably know your best friends pretty well — their likes, dislikes, where they shop, why…

The Top 5 Most Important Customer Service Standards, According to Consumers

Customer service standards are more important now than ever before. With the rise of social media…

How to Use Them To Grow Your Customer Base

Managing a business is a relentless job. If you want to be successful, you need to…

The Ultimate Guide to Customer Acquisition for 2022

Investing in a customer acquisition strategy is critical for you to attract the right leads to…

Customer Service Cover Letter Tips & Examples to Land Your Ideal Role

The best cover letters highlight your skills and abilities and leave recruiters and hiring managers interested in…

22 Examples of Customer Retention Strategies That Work

What’s better than acquiring one new customer?

The Top 10 Best Practices to Maximize Your Results

Businesses create surveys for a variety of reasons, and good survey design is the key to…