13 New Customer Onboarding Best Practices

Following best practices for customer onboarding is essential if you want to retain more customers and…

7 Tips to Reduce Customer Effort and Increase Customer Loyalty

Many businesses fight fiercely for customer loyalty. And for good reason – it’s a cost-efficient and lucrative…

The Customer Service Question of the Day

Thanks for Participating! Your click helps us gather results. We’ll learn what other service professionals think…

What Is a Knowledge Base, and Why Do You Need One? [Definition]

More than 69% of consumers prefer to solve issues on their own, and 63% almost always…

Scrum Product Owner: Role & Responsibilities, Explained

Building a new product or feature isn’t an easy task, and having it succeed in a…

What Is Customer Service? The Ultimate Guide

Customer service. For you, those words might refer to the name of your team or department.…

How to Run a Call Center in 2022

Customer service has changed. Technologies and other conveniences have elevated customer and employee expectations, and service…

23 Excellent Customer Satisfaction Survey Examples [+ Templates]

Your product or service revolves around your customers and their experience.  When they use your products,…

Here’s What You Need to Know About Each

What the heck is “the cloud”? And how do IaaS, PasS, and SaaS relate to the…

13 Body Language Tips That Can Make or Break Your Customer Service

So much of customer service training is focused on what we say to customers. We craft…