10 Customer Service Principles Every Great Support Rep Should Follow

Any good — dare I say, great — customer service professional is guided by a set…

What It Is and How to Build A Good One [+ Software Examples]

A good self-service portal gives customers access to all of the resources they need to do…

13 of the Best Customer Loyalty Software for 2022

The number one question I ask myself when I’m looking for new software is: Will this…

Customer vs. Consumer: What’s the Difference?

Customer and consumer are two words often used interchangeably, but they are not interchangeable.

How to Build a Strong Customer Referral Program [Ideas & Examples]

One of the basic tenets of customer success is using your service to create advocates for…

How to Design Customer Satisfaction Surveys That Get Results [+Templates]

If you pretend there’s not a problem, does it actually go away? Of course not. But…

How to Retain Customers & Beat Churn in Times of Inflation [Consumer Data]

The Consumer Price Index increased 8.5% for the year ended March 2022, so it’s a good…

14 Ways to Innovate Your Customer Experience [+Examples]

In 1952, a restaurant in California purchased eight Prince Castle milkshake machines, each capable of producing…

Top Tips for Working in a Call Center (According to Customer Service Reps)

Among the many tips for working in a call center, the first is to decide if…

What Is Customer Satisfaction? 5 Reasons It’s Important in Service

If you want to retain more customers and increase customer lifetime value, it’s essential to keep…