Any good — dare I say, great — customer service professional is guided by a set…
Category: Service
What It Is and How to Build A Good One [+ Software Examples]
A good self-service portal gives customers access to all of the resources they need to do…
13 of the Best Customer Loyalty Software for 2022
The number one question I ask myself when I’m looking for new software is: Will this…
Customer vs. Consumer: What’s the Difference?
Customer and consumer are two words often used interchangeably, but they are not interchangeable.
How to Build a Strong Customer Referral Program [Ideas & Examples]
One of the basic tenets of customer success is using your service to create advocates for…
How to Design Customer Satisfaction Surveys That Get Results [+Templates]
If you pretend there’s not a problem, does it actually go away? Of course not. But…
How to Retain Customers & Beat Churn in Times of Inflation [Consumer Data]
The Consumer Price Index increased 8.5% for the year ended March 2022, so it’s a good…
14 Ways to Innovate Your Customer Experience [+Examples]
In 1952, a restaurant in California purchased eight Prince Castle milkshake machines, each capable of producing…
Top Tips for Working in a Call Center (According to Customer Service Reps)
Among the many tips for working in a call center, the first is to decide if…
What Is Customer Satisfaction? 5 Reasons It’s Important in Service
If you want to retain more customers and increase customer lifetime value, it’s essential to keep…