A Customer Service Career Path Guide for Every Personality Type

Customer service is a great field to get into, especially since it’s more critical than ever…

6 Trends to Watch in 2023 and Beyond

Nine out of ten customers agree that companies could do better when it comes to onboarding…

12 Essential Customer Success Tools for Every Budget

We’ve written before about the importance of laying a strong foundation of customer support down when…

RFM (Recency, Frequency, Monetary Value), Explained in 800 Words or Less

One acronym you might have read about while researching customer data platforms is RFM. It stands…

The Complete Guide to Data Transparency

Data transparency is essential for building trust with your customer base. In fact, 94% of consumers…

Online Customer Retention for Ecommerce: 8 Ways to Improve

Retaining current customers is more cost-effective than converting new ones. That’s why online customer retention for…

The 17 Best Totally Free Online Survey Makers & Tools

Surveys are one of the most effective ways to obtain customer feedback — which is why…

What to Avoid When Creating Surveys

If you have ever been involved in carrying out a survey, then you have probably heard…

Everything You Need to Know About Customer Experience Research

Think back to the last time you received amazing customer service. Remember how it made you…

The Best Ways to Ask For It (& Why You Should)

If you want your business to offer the best possible solutions to your clients’ needs, you…